IT Support Officer – Kewdale, Western Australia

Career

Are you an IT professional with a passion for technology and looking for a challenge with an innovative company?

RCT is looking for a bright and passionate IT professional to join our ICT team as a full time IT Support Officer. Based at our head office in Kewdale, you will be responsible for, but not limited to:

  • Providing first and second level contact and convey resolutions to customer issues.
  • Tracking, routing and redirecting problems to correct resources
  • Following up with customers, provide feedback and see problems through to resolution
  • Recommending procedure modifications or improvements and documenting work processes
  • Assisting staff with the installation, configuration and ongoing maintenance and usability of desktop computers, Laptops, peripheral equipment and software.
  • Working with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Ensuring desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, Office 365, computer conferencing systems, application servers and administrative systems.
  • Maintaining the telephone system and providing backup maintenance.
  • Maintaining Authentication, email and other systems such as Active Directory user and group management
  • Providing afterhours support as required
  • Asset tracking / management

To be considered for this role you will need:

  • Relevant experience in a similar IT service desk role supporting a busy environment with demonstrated experience in 1st and 2nd level support
  • Experience on Windows server 2019/2012 R2 and linuxCentOS, Redhat, Ubuntu
  • Proficiency with desktop business applications e.g. Onbase, Pronto and Atlassian suit
  • Experience installing software, patches, updates on Desktops, Laptops, Servers
  • MCITP, MCTS, CompTIA A+, CCNA, ITIL Advantages.
  • Excellent verbal and written communication and good interpersonal skills
  • Good organisational skills and an ability to prioritise and manage time
  • High attention to detail and accuracy
  • A passion for technology and problem solving
  • High standard customer service ability with excellent follow up skills
  • Ability to identify and resolve problems quickly & effectively
  • Ability to work individually as well as a team player
  • Willingness to learn / fast learner / able to be taught as well as self-taught
  • Current drivers’ license

RCT is a global Smart Technology company with a long history in the mining and industrial sectors. We are a leading provider of Automation and Control solutions for all mobile equipment in the mining industry and have an extensive range of solutions spanning five sub-brands, all of which deliver our clients increased productivity, profitability and safety. .

You can refer to our website at www.rct-global.com for further information on RCT.

If you enjoy being on the go and working with a friendly team, then this is the job for you!

If you would like to be considered for this position please email your resume to xx@xxx-xxxxxx.xxx by Friday 3rd June 2022.

*We reserve the right to withdraw this ad prior to the closing date.

**All final applicants for this position will be requested to provide a National Police Clearance. Please note that applicants with criminal records are not automatically barred from consideration for appointment. Each applicant will be considered on their merits.

Due to the high volume of applications received, only those applicants who are short listed will be contacted.

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