With a global footprint and a reputation for innovation, RCT - Powered by Epiroc is looking for an experienced Service Manager to lead our Perth Service team and play a critical role in delivering exceptional customer outcomes.
About the role
As the Service Manager, you will be responsible for the day-to-day management of service delivery and technical support across the Perth Branch. You will lead a team of Field Service Technicians, maintain strong customer relationships, and ensure all installations, maintenance and support activities are delivered safely, efficiently and to the highest standard.
This is a hands-on leadership role where you will work closely with customers, technicians, sales teams and internal stakeholders to drive operational excellence, customer satisfaction and business growth.
Key responsibilities include:
- Lead and manage the Perth Service team to deliver outstanding customer service outcomes
- Promote and maintain a proactive safety culture, ensuring compliance with company and customer safety requirements
- Develop and maintain strong customer relationships through regular site visits and engagement
- Manage department budgets, forecasts and financial performance
- Drive a positive customer-focused culture across the service team
- Plan and schedule field service resources to support current and future workloads
- Support technicians with technical guidance, problem solving and escalation management
- Ensure jobs are appropriately resourced with parts, equipment and personnel
- Coordinate logistics, scheduling and job planning activities to maximise efficiency
- Assist with the preparation of service quotations and cost estimates
- Maintain service quality standards and implement continuous improvement initiatives
- Support the development, mentoring and performance management of Field Service Technicians
- Work closely with Sales teams to identify opportunities for additional customer support and business growth
To be successful in this role, you will bring a strong technical background combined with proven leadership and customer service experience.
You will have:
- Electrical, Electronics or Mechanical Engineering background
- Significant experience within field service, maintenance or technical support environments
- Strong understanding of mining technology, automation or mobile equipment systems
- Proven ability to lead, mentor and motivate technical teams
- Excellent customer relationship management skills
- Strong planning, scheduling and resource coordination capabilities
- Exceptional written and verbal communication skills
- The ability to remain calm and solutions-focused in high-pressure situations
- Strong commercial awareness and experience managing service delivery performance
- A commitment to safety, quality and continuous improvement
Why join RCT?
- Join a global leader in mining technology and automation
- Work with innovative products and industry-leading solutions
- Lead a highly skilled and dedicated service team
Be part of a collaborative and supportive culture
- Opportunity to influence business performance and customer success
- Competitive remuneration package and career development opportunities
- Work for a company that genuinely values innovation, safety and people
If you're an experienced technical leader who thrives on delivering exceptional customer outcomes and developing high-performing teams, we'd love to hear from you.
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