COVID-19 Updates

April 16, 2020

RCT continues its role of providing essential services

As an integral technology enabler for the mining and industrial sectors for over 48 years, RCT continues to support our customers amid the global COVID-19 situation.

RCT's role as a technology enabler and solution provider is critical, now more than ever, as mining customers leverage more on automation and technology to maintain pre-COVID-19 output and production with a less transient workforce. The mantra "do more with less" is ever more real in times like this.

To ensure our customers' business continuity, RCT is looking at innovative ways of providing technical support to our customers remotely, and how best to provide essential goods and services to our customers at their sites within the ambit of government directives and also ensuring that our employees’ safety and health are not put at risk.

To ensure a sustainable supply to our customers, RCT has been working closely with our key suppliers to ensure there is minimum impact from the COVID-19 situation to RCT's inventory. RCT's branches are working to ensure that customers' orders are fulfilled in a timely manner.

We value our relationship with all of our customers' and will be continuing to monitor the COVID-19 pandemic. Our supply chain is constantly putting in measures to minimise any disruption to supply that may occur.

RCT looks forward to continuing working closely with you to ensure that RCT can continue to provide essential goods, services and support to you expeditiously in these current COVID-19 circumstances.

March 31, 2020

RCT is Fully Operational

We want to reassure all customers that RCT is fully operational.

Due to the COVID-19 outbreak, we have had some customers seeking clarification on our current business operations. Until further notice, our operations will continue as normal. As always, RCT are here to support our customers and industry to the best of our capabilities.

Please be advised of the following:

If you have any further queries or wish to discuss any of the above, please do not hesitate to contact us at Protected

March 20, 2020

Media Release - RCT manages COVID-19 risk

World-leading autonomous solutions provider RCT remains open for business and will continue to support its customers, suppliers and stakeholders around the world while carefully monitoring the unfolding COVID-19 pandemic.

RCT will continue to deliver a high level of support to all customers and is currently assessing the best way to work with all clients while also undertaking a number of precautionary measures aimed at protecting company employees.

Going forward, RCT branch technicians and specialised teams will engage with mine site personnel through digital platforms and conduct regular servicing activities including checking, configuring and diagnosing equipment and assessing machine performance levels.

RCT has a comprehensive parts list at all its warehouses and will be able to meet parts requests from all customers to ensure their equipment works.

The company’s parts and warehouse teams are working to ensure that all orders are delivered on time to satisfy our customer’s needs.

RCT’s specialised training programs can be accessible to mining company employees through webinars and other digital forms of engagement with the company’s training team.

Even through this period of change to normal business, RCT will continue to deliver service that will minimise the disruption to all of its customers.

The company requests that all physical visits to the head office and service branches around the world be limited to two people and be pre-planned with staff who can take health precautions.

RCT Executive Director & CEO Brett White said the company is making efforts to operate as normal.

“We will continue to monitor medical advice from the World Health Organisation, the Australian Government and local health authorities around the world and adjust our policies as necessary,” he said.

“The company will continue to provide a high level of service to our customers while safeguarding our staff by implementing high standards of hygiene and social distancing strategies.”

“COVID-19 has become a global issue and it is important that we all work together to manage the risks to our staff and find an effective way forward for our industry.”

March 19, 2020

Supporting and Managing COVID-19 Together

Due to the unprecedented COVID-19 outbreak, RCT will closely monitor the evolution of the virus across the globe and take precautionary measures to reduce the spread of transmission.

We are committed to protecting everyone in the community which requires us to be nimble and flexible in how we respond. Therefore, please be advised RCT is taking precautionary measures to reduce the spread of transmission.

Travel

As travel restrictions are being implemented around the world to contain the spread of COVID-19, RCT has suspended international travel for all employees globally. The restrictions may require some unfortunate changes and we will work with our customers and partners to make alternative plans.

Branches and Offices

Each of our branches and offices around the world has intensified additional safety and cleaning procedures, including proper handwashing techniques, disinfecting, and social distancing to ensure the wellbeing of everyone. Restricted access to RCT premises has been applied to employees and the general public. RCT respectfully requests that you do not attend any of our premises if you’ve:

Employee Health and Wellbeing

RCT will prioritise employee health and wellbeing. We have procedures in place to react quickly to isolate anyone who may require medical treatment or testing. We are also encouraging all of our employees to support each other through this difficult time and to be open with their team leaders about specific concerns.

Family Responsibilities

Currently, we are facilitating flexible work arrangements for those living or caring for others in a high-risk category and/or care for children as a result of closure to schools and/or day care facilities.

Operations

In addition, RCT has also put in place precautionary measures to ensure that we can still operate at our full capacity to meet the needs and demands of all of our customers. This includes:

RCT will constantly provide updates according to the latest developments and advice from the World Health Organisation (WHO), along with local and national Government authorities.

We will keep this webpage updated as more information is made available to us and to ensure you’re notified of any changes to RCT’s position on the matter.

Please contact our Support Team for further information.

COVID-19 RCT's Travel Restrictions (PDF 83kb)

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