Parts Manager – Salt Lake City, Utah, USA

September 14, 2017

Are you interested in joining an innovative, smart technology company?  RCT designs, manufactures and delivers custom technology and service solutions to support clients across the globe. RCT is a leading provider of Automation and Remote Control solutions for mobile equipment in the international mining industry.

RCT has an exciting opportunity for a dynamic Parts Manager in our Salt Lake City, Midvale branch.  In this role, you will be responsible for establishing and implementing parts sales and strategies while serving and developing relationships with all parts customers across the USA and South America.

Duties and responsibilities will include but not limited to:

  • Growing profitable parts sales while engaging with internal and external customers
  • Manage inbound sales calls, drive outbound sales calls and occasional on-site visits as required
  • Provide excellent customer service while interacting in a courteous and friendly manner
  • Ability to build strong relationships with existing and potential customers in order to secure long-term revenue
  • Guarantee that customer service telephone inquiries are handled quickly and effectively
  • Processing of internal and external sales orders including warranty and billing adjustments
  • Ability to acquire product knowledge quickly in order to identify the right part for the job and provide advice on selection to service technicians and customers
  • Keep up to date new product releases and changes to current stock item
  • Warehouse and inventory management
  • Coordination of all parts for inbound and outbound freight, ensuring all deadlines are being met
  • Maintain cleanliness of the department and keep inventory neatly stacked and orderly

Requirements to apply:

  • 5 years’ experience in Parts Department operations preferable
  • Excellent customer service and organizational skills
  • Excellent working history with a disciplined approach to job responsibilities
  • Applicable experience in purchasing and logistics
  • Organised, positive, action-oriented and a drive for achieving monthly sales targets
  • Able to work with minimal supervision
  • Honest, trustworthy and reliable
  • Strong communication skills to explain product information to customers and associates
  • Ability to interpret a variety of instructions provided in written, oral, diagram or schedule form
  • Minimum High School Graduate or GED
  • Valid driver’s license with no restriction
  • Must be proficient in Microsoft Office (Word, Excel, Outlook) and Windows-based programs
  • Drug and alcohol testing/background check required
  • Must be able to stand and walk for extended period of time and must be able to sit, stoop, kneel and crouch frequently
  • Must be able to lift up to 50 lbs.

We offer:

  • A competitive package with benefits based on experience
  • Structured in-house and external training programs

If you enjoy being on the go and working in a small friendly team, then this is the job for you!  If you would like to be considered for this position, please email your resume to –

Applications close Friday, September 22nd, 2017.